Pommygranate's mission is to help your business stay in business by providing exceptional customer service courses for your team. Whether they deal with people on the phone, email or face to face, how they treat each other and your customers reflects on your business reputation and success.

Jo Smith is the Director of Pommygranate Training Ltd and Jo is passionate about providing the very best customer training courses. Originally from the UK, Jo came to New Zealand in 1996 and adapted so well to the Kiwi lifestyle she never left!

Jo completed 4 years of Hotel Management study in the UK and worked at the famous Gleneagles Hotel in Scotland. At Gleneagles Jo served the rich and famous, including royalty. "Saying ‘No' to a guest at Gleneagles was verging on a criminal offence, so I had to think fast and smart in order to ensure the guest's needs, wants and desires were met", says Jo.

Jo's first job in Wellington was at the 5 star Intercontinental Hotel. After becoming involved with training Jo transferred to the James Cook Hotel Grand Chancellor to work in Human Resources. During this time it seemed that affordable, inhouse, tailor made customer service training wasn't available. 

In 2005 Jo commenced as a Hospitality Tutor at Wellington Institute of Technology (WelTec) where she had the opportunity to teach people from all walks of life, cultures and with varying levels of experience in the service industry. Helping people learn gave Jo a great deal of satisfaction and pleasure.

Over 15 years experience in the customer service industry and 4 years teaching has resulted in Jo establishing Pommygranate Training Ltd. This move takes her passion for excellence in every aspect of customer service to a new level of achievement.

To find out more about how Pommygranate can assist your business with customer service courses read about our Tailored Training Plans