"Jo, Thank you so much for the Customer Service
Training you did for our staff. It was really well
received by everyone, and they all got so much
out of it. It is so important in this day and age of
harsh competition to make sure your staff are
one up on your competitors, and your course
definitely assisted us in making sure that we are
customer focused at all times. Thanks so much.
Will definitely use you in future."
 
Jill Murphy
General Manager
Prime Hotels

"I believe Jo's training encompasses every detail of
customer service. She delivers it in such a passionate
manner whereby her infectious enthusiasm to serve is
spread to all the employees regardless of their experience
in hospitality."

Ross Maclean,
Operations Manager,
Spotless Services, Capital & Coast DHB

"We recently held a Customer Service Training session (run by Jo from Pommygranate) for 6 of our Service Delivery Managers. As our team left the Customer Service Course everyone was raving about how wonderful it had been. The feedback from the team was that during the whole 3 hour session, they were kept focused and entertained - and the content of the course was very relevant. Also that it was fantastic to work as a team for this and was a great teambuilding exercise. Also - YAY no role plays! We will definitely be recommending this course to other businesses to do.
Thanks so much Jo!!!"

Crystal Costello
Converga, Petone

"Very well spoken, enthusiastic, awesome!"
"Held the groups interest, interactive activities the key for a group of active people (lifeguards, gym trainers)"
"The trainer was excellent in her verbal presentation"
"Trainer - bubbly personality - cheerful"
"Team building activities were good. Trainer fantastic. Thanks for the candy"

Comments from Taupo District Council Staff, Taupo

"Good thought provoking exercise. Definitely not BORING!!"
"Great. Very interactive, I liked that it did not go on too long"
"Fabulous, very fun and creative"
"Very well organized and presented. Lots of variety of teaching methods e.g. not sitting around all the time/interactive"
"Trainer was excellent. Everything was explained straight forward/in simple language"
"Great presentation and approachable trainer. Helpful and easy to understand content. Comfortable atmosphere"
"Excellent and enjoyable. Made you feel there is further to achieve in customer service"

Comments from Hutt Valley Chamber of Commerce Members, Hutt Valley

“Great presentation, funny, time went quickly, no role-playing!”
“Vibrant, useful”
“Trainer – Jo – very enthusiastic and helpful”

Comments from JL Accounting, Paraparaumu